Eb04 takes the privacy of every member seriously. This policy explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Safeguarding your data is a responsibility we never take lightly.
Six core principles underpinning eb04's commitment to protecting the privacy of every Malaysian member
Eb04 uses 256-bit SSL encryption technology — the same security standard employed by Maybank, CIMB and other leading Malaysian financial institutions. All data transmitted between your device and eb04's servers is fully encrypted, ensuring no third party can intercept or read your data in transit.
Eb04's Privacy Policy is built entirely in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). We adhere to all PDPA principles, including the general principle, notice and choice principle, disclosure principle, security principle, data integrity principle, access and correction principle, and data transfer principle. This compliance is not merely a legal obligation — it is our commitment to every Malaysian member.
Eb04 believes your personal data belongs entirely to you. We give every member full control to access, correct and delete their personal information at their own discretion. Any data-related request will be handled promptly and transparently, without unnecessary obstacles or delays.
Eb04 has never sold, rented or traded member personal information to any third party for marketing or commercial purposes, and never will. Your data is collected solely for the legitimate operation of the eb04 platform and to enhance your experience as a member. This principle is the cornerstone of the trust we have built with the eb04 Malaysia community.
Eb04 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable Malaysian law. Once the purpose for retaining the data has been fulfilled, the data will be securely deleted or anonymised in accordance with recognised industry-standard procedures.
Have questions or concerns about how eb04 handles your data? Our Bahasa Malaysia-speaking data protection team is available at any time via live chat or email at [email protected]. We are committed to responding to every privacy enquiry as promptly as possible — typically within 24 hours for email enquiries.
This Privacy Policy document outlines the practices and policies of eb04 ("Platform", "We" or "eb04") in handling personal information collected from members ("You" or "Member") during use of the eb04 platform. We are committed to protecting your privacy and handling your personal data responsibly, transparently and in full compliance with all applicable Malaysian laws.
By registering or using any eb04 service, you agree to the collection and use of your information as described in this Privacy Policy. Please read this document carefully. If you have any questions, contact us at [email protected] before proceeding with registration.
Eb04 is an online entertainment platform that operates and serves users in Malaysia. As a responsible platform, we recognise that our members' trust in the security of their personal data is the foundation of a healthy relationship between eb04 and the community we serve every day.
This Privacy Policy applies to all information collected through:
This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy eb04. Together, these three documents constitute the entire agreement between you and eb04 regarding the use of the platform and the management of your data.
Eb04 collects personal data necessary for the legitimate operation of the platform. The following are categories of data we may collect from you:
| Data Category | Example Information | Requirement |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth | Mandatory |
| Contact Information | Email address, Malaysian mobile number | Mandatory |
| Financial Information | Payment methods (Touch 'n Go, GrabPay, DuitNow, FPX), account number | Mandatory |
| Gaming Information | Betting history, deposit/withdrawal amounts, games played | Automatic |
| Technical Data | IP address, browser type, operating system, screen resolution | Automatic |
| Usage Data | Pages visited, session duration, clicks and navigation within the platform | Automatic |
| Location Data | Country and region location based on IP address | Automatic |
| Verification Documents | MyKad copy, bank statement, proof of address (for KYC) | Required for KYC |
Eb04 does not collect sensitive personal data such as health information, religious beliefs, political views or biometric data, except in specific cases required by Malaysian law. Where sensitive data is required, your explicit consent will be sought beforehand.
Your personal data is collected by eb04 through several different channels and methods:
Eb04 will never directly request your credit or debit card details via email or live chat. Any communication that appears to solicit sensitive information by email should be reported to us immediately at [email protected] — it may be a phishing attempt by an unauthorised party.
Eb04 uses the personal data it collects solely for the following legitimate and stated purposes:
Eb04 does not use your personal data for any purpose not stated in this Privacy Policy without first obtaining your explicit consent. Should we wish to use your data for a new purpose, we will notify you and request your consent before doing so.
Eb04 has a strict policy regarding the sharing of member personal data. We does not sell, rent, or trade your personal data to any third party for marketing purposes. Your personal data may only be shared in the following limited circumstances:
All third parties that receive eb04 member personal data are bound by strict data protection agreements. They are permitted to use the data only for clearly stated purposes and may not process it for any other purpose or disclose it to other parties without eb04's authorisation.
Eb04 continually invests in robust data security infrastructure to ensure every member's personal information remains protected against unauthorised access, loss, or disclosure. The following are the key security measures we have in place:
All data communications between your browser and eb04's servers are protected with AES-256 encryption — the standard used by leading Malaysian banking institutions such as Maybank and CIMB.
Eb04's security monitoring system operates around the clock to detect any unauthorised access attempts or suspicious activity on the platform.
Eb04 supports two-factor authentication (2FA) for account login — an added layer of security that protects your account even if your password is compromised.
Eb04 data is stored on servers protected by multiple layers of physical and digital security. Regular backups ensure that data is never lost under any technical circumstances.
While eb04 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure against all cybersecurity threats. We encourage every member to play their part by using strong passwords, not sharing login credentials, and notifying us immediately if you suspect any suspicious activity on your eb04 account.
Eb04 uses cookies and similar tracking technologies to enhance your platform experience, analyse traffic, and maintain security. Cookies are small data files stored on your device when you visit the eb04 platform.
You can manage cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality and your overall experience on the eb04 platform. We recommend keeping essential cookies enabled for the best gaming experience.
Under Malaysia's PDPA 2010, every eb04 member holds the following rights regarding their personal data. eb04 is committed to respecting and facilitating the exercise of all these rights:
You have the right to request a copy of all personal data held by eb04 in relation to your account. Such requests will be processed within 14 business days.
If the personal data eb04 holds about you is inaccurate or outdated, you have the right to request an immediate correction via your account settings or our support team.
You may request the deletion of your personal data, subject to record-keeping requirements mandated by Malaysian law and eb04's operational requirements.
You have the right to object to the processing of your personal data for direct marketing purposes. eb04 will cease using that data for such purposes immediately.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider of your choice.
Under certain circumstances, you may request that eb04 restrict the processing of your personal data while your enquiry or complaint is being resolved.
To exercise any of the above rights, please contact the eb04 data protection team by email at [email protected] with the subject line "Personal Data Rights Request". Please include sufficient identifying information so we can verify your identity before processing the request. eb04 will respond within 14 working days from the date the request is received.
Eb04 adheres to the principle of data minimisation — we retain your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by Malaysian law. The following are eb04's data retention period guidelines:
Once the data retention period has expired and there is no legal obligation to retain it further, eb04 will securely delete or anonymise your data in accordance with industry-standard procedures. Anonymised data can no longer be linked to your identity and may be retained for statistical purposes.
Eb04 is an entertainment platform designed exclusively for individuals aged 18 years and above. We take the prevention of underage access and use of our platform extremely seriously.
Eb04 does not knowingly collect personal data from individuals under the age of 18. Should we discover that a minor's personal data has been collected without our knowledge, we will take immediate action to delete that data and close the relevant account.
If you are a parent or guardian and suspect that your child under the age of 18 has registered for or used the eb04 platform without your permission, please contact us immediately at [email protected]. We will investigate the matter promptly and take appropriate action to safeguard the interests of the child concerned.
Eb04 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or relevant technological developments.
Members will be notified of any material changes to this Privacy Policy via email or in-platform notification at least 14 days before those changes take effect. The notice will clearly explain what has changed and how it affects the way we handle your personal data.
Your continued use of the eb04 platform after any Privacy Policy changes take effect will be considered acceptance of the revised policy. The last updated date of this Privacy Policy is 1 January 2026. We encourage you to review this page periodically.
If you have any questions, concerns or requests regarding this Privacy Policy or how eb04 handles your personal data, please contact us through the following channels:
Eb04 also accepts complaints relating to personal data protection, which may be submitted to Department of Personal Data Protection (JPDP) Malaysia if you are not satisfied with our response. Further information about JPDP can be found on the official website of the relevant ministry in Malaysia.
As an eb04 member, you are protected under Malaysia's PDPA 2010 — here is a plain-language summary of your rights
To exercise any of the above rights, contact us at [email protected] — we will assist you within 14 business days.
Play with peace of mind at eb04 — a platform that safeguards your personal data in accordance with Malaysia's PDPA and puts every member's security first. Register for free and enjoy a welcome bonus of up to RM 500!
⚠️ For users aged 18 and above only. Please play responsibly.
All games on eb04 are for entertainment purposes only. Please set a budget limit and play responsibly. eb04 only permits users aged 18 years and above. If you need assistance with problem gambling, please contact Community Welfare Helpline: 15999 or visit Responsible Gaming page ours.